Terms and Conditions

  • Boarding is charged by number of days a guest stays, not by number of nights
  • A full days boarding is charged on the day of arrival, regardless of what time you arrive
  • If you check-out before 11am on your departure date you will not be charged for that day
  • If you check-out after 11am on your departure date you will be charged that day for boarding
  • Arrivals and departures must take place during our opening hours only
  • A 50% deposit is due within 7 days of making your booking. This deposit is fully refundable if your booking is cancelled with at least 7 days notice from your arrival date (excluding bookings during Public Holidays/Christmas/New Years)
  • The remaining balance of your booking is due on arrival at check-in
  • The following surcharges may apply to your booking (per pet)
    • $1.15 incl GST per medication administration
    • $3.30 incl GST per day for undesexed dogs (we accept entire dogs under the age of 7 months)
    • $6.75 incl GST per day on public holidays
  • If your pet should need veterinary attention we will take them to our local clinic (Vets North – Kumeu) at your own cost, due on check-out. We will make every effort to keep you updated as to your pets condition, treatment and outcome. If we can not successfully contact you we will try the emergency contact. There is a $23.00 incl GST surcharge for transportation.
  • If your pet should run out of required medication or food we will source it at your own cost, with a $23.00 incl GST transport surcharge, due at check-out.
  • Any belongings brought along with your pet for their stay must be clearly named or we cannot accept responsibility if they are lost
  • Any excessive damages caused by your pet during their stay will be charged at check-out
  • Whilst every care and attention is given to all pets in our facility we cannot accept responsibility for loss or illness of any reason
  • Any pet left uncollected, with no contact from the owner, for 7 days will then become property of Critter Creek and may be rehomed or disposed of at the discretion of Critter Creek Management.

Public Holiday Policy

  • A 50% deposit is due within 7 days of making your booking to secure the reservation
  • This deposit is non-refundable and non-transferrable to other bookings
  • Due to demand for accommodation and extra staffing requirements during peak periods, your original booking dates will still be charged if you pick your pet up early

Christmas Booking Policy
These conditions apply to boarding bookings between the 15th of December to the 15th of January

  • A minimum booking is for 10 days
  • A 50% deposit is due within 7 days of booking to secure the reservation
  • This deposit is non-refundable and non-transferable to other bookings
  • A full day will be charged on both the checking-in day and checking-out day, regardless of the time you arrive or depart
  • A $6.75 incl GST public holiday surcharge per pet is applicable on the Christmas Day, Boxing Day, New Year’s Day and Day after New Year’s Day
  • Long Stay Discounts are not available during this peak period
  • Due to demand for accommodation and extra staffing requirements during peak periods, your original booking dates will still be charged if you pick your pet up early
  • Reception will be closed Christmas Day (25th December) and New Year’s Day (1st January)
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